Warranty & Service
HummusMaster machines are built by YAZICILAR / KITPRO for daily professional use. This page explains how to get support for a machine you already own, what to have ready and how to keep the machine in good working order.
Requesting service
Use the contact form or write to info@hummusmaster.com. Describe the problem and, if you can, add a photo or a short video of the machine running. It helps our team understand the cause faster and tell you what happens next. We usually reply within one business day.
What to have ready
- the model, for example L20IV, and the serial number of the machine
- the purchase date and your invoice or order number
- what happened, when it started and what the machine was processing
- the power supply the machine is connected to
Spare parts
To order a spare part such as a blade or a seal, send us the model and serial number so we can identify the right part for your machine.
Looking after your machine
Clean the bowl, blade assembly and scraper after each production run, connect the machine only to the power supply stated for its model and do not fill it beyond the bowl capacity. Simple daily care keeps the machine working well and makes any service request easier to assess.
Warranty terms
Ask us for the warranty terms that apply to your model and delivery country before you order, and keep your invoice: we will need it for any warranty request.